Intelligent Workforce Management System
Customer and Asset Management
iWFM’s Customer and Asset Management functionality has the capability to register and maintain customer information. The Asset management helps to keep the accurate service contracts, maintenance plan, get a clearer understanding of assets.
Service Order Management
A complete end-to-end work order management system which ensures that you comply with Service Level Agreement (SLA) commitments and keep your customers satisfied. IWFM enables you to manage field service teams, their territories, and field activities for all service models – systems repair, infrastructure and preventive maintenance.
Intelligent Scheduling and Dispatch
iWFM scheduling acts according to the changing needs of your business, winning the trust of your dispatchers and schedulers by enabling them to work flexibly in automatic or manual scheduling modes to suit their needs and experience. By leveraging our intuitive, drag-and-drop dispatch console, you can set up schedules for multiple work orders simultaneously and schedule longer jobs for multiple visits automatically. Increase first time fix rates and reduce mean time to repair by quickly dispatching the right technician to the job.
Enables your field technicians with current data that is available for your mobile field force in the field. This is built for both iOS and Android. IWFM has incorporated a number of powerful features within the mobile app, in an interactive and easy to use interface which delivers complete visibility for maximum productivity.
Interface With Existing Applications
iWFM back office integrates with your existing IT infrastructure. Your mobile workforce depends on this back office integration for its information so we know avoiding disruptions while performing back-office field service systems integration is very important. iWFM has done legacy system integration with field service, as well as field service integration with CRM, ERP and custom-built applications.
Parts and Inventory Management
A continuous tracking of the parts in the warehouse and informing the management about the stock details so that they can plan in advance for a stock replenishment. This minimizes overstocking and ensures optimal inventory levels that technicians can rely on for their parts requisitions. IWFMs inventory management software allows the field technician to operate on a handheld mobile device and exchanges information between the warehouse, technician and dispatch center. The field personnel can analyze inventory status and update inventory quantities.
Discuss issues which have been encountered in the past and allows the technician to deliver a quicker result. Diagnose product issues remotely to eliminate unnecessary service calls and improve first time fix rate. The knowledge forum acts as a reference point with connected products to perform fault resolution.
Reports and Analytics
iWFM’s customized reports measure the quantity, quality and cost effectiveness which allows you to make decisions. iWFM’s field service reporting provides operations managers with the information to run daily operations, and management with overviews of progress, cost, and profitability. IWFM comes with pre-defined field force reports that have proven useful to companies in the past, and the option to produce your own reports or have us customize reports any way you like.